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Tools

There are a range of organisations and agencies you can approach for more information or assistance in the following areas

Your rights as a consumer

Financial tools and resources

Check your credit file

Contact an ombudsman

Your rights as a tenant

Your rights as a consumer

ACT Office of Fair Trading
www.ors.act.gov.au/FairTrading

Australian Competition & Consumer Commission (ACCC)
www.accc.gov.au

Choice (formerly Australian Consumers’ Association)
www.choice.com.au

Consumer Affairs and Fair Trading (Tasmania)
www.consumer.tas.gov.au

Consumer Affairs Northern Territory
www.consumeraffairs.nt.gov.au

Consumer Affairs Victoria
www.consumer.vic.gov.au

Consumer and Business Services (South Australia)
www.cbs.sa.gov.au

Consumer Protection Western Australia
www.commerce.wa.gov.au/ConsumerProtection/

NSW Office of Fair Trading
www.fairtrading.nsw.gov.au

Office of Fair Trading (Queensland)
www.fairtrading.qld.gov.au

We link to external sites for your convenience. While we are selective about which external sites we link to, we do not endorse external websites. We encourage you to examine the copyright, privacy and disclaimer notices on those websites. We regularly maintain links but please contact us to report any broken links.

Financial tools and resources

Australian Stock Exchange
www.asx.com.au

Australian Taxation Office
www.ato.gov.au

Financial Counselling Australia
www.financialcounsellingaustralia.org.au

Financial Planning Association
www.fpa.asn.au

Good Shepherd Microfinance
www.goodshepherdmicrofinance.org.au

InfoChoice
www.infochoice.com.au

MoneySmart
www.moneysmart.gov.au

Money Stuff
www.moneystuff.net.au

We link to external sites for your convenience. While we are selective about which external sites we link to, we do not endorse external websites. We encourage you to examine the copyright, privacy and disclaimer notices on those websites. We regularly maintain links but please contact us to report any broken links.

Check your credit file

Dun And Bradstreet (D&B)
www.dnb.com.au

Veda Advantage
www.mycreditfile.com.au

Tasmanian Collection Service
www.tascol.com.au

We link to external sites for your convenience. While we are selective about which external sites we link to, we do not endorse external websites. We encourage you to examine the copyright, privacy and disclaimer notices on those websites. We regularly maintain links but please contact us to report any broken links.

Contact an ombudsman

An official appointed to investigate individuals' complaints.

Credit Ombudsman Service Ltd (COSL)
Provide an independent and impartial dispute resolution service as an alternative to legal proceedings for resolving complaints with members.
www.cosl.com.au

Financial Ombudsmen Service
Provide independent dispute resolution between consumers and member financial service providers involved in banking, credit, loans, general insurance, superannuation etc.
www.fos.org.au

Superannuation Complaints Tribunal (SCT)
Deals with complaints about the decisions and conduct of superannuation providers.
www.sct.gov.au

Telecommunications Ombudsman
Provide independent dispute resolution between consumers and the telecommunications industry.
www.tio.com.au

We link to external sites for your convenience. While we are selective about which external sites we link to, we do not endorse external websites. We encourage you to examine the copyright, privacy and disclaimer notices on those websites. We regularly maintain links but please contact us to report any broken links.

Your rights as a tenant

Consumer & Business Services Tenancies SA
www.cbs.sa.gov.au

Department of Housing WA
www.dhw.wa.gov.au

Department of Housing - Northern Territory
www.housing.nt.gov.au

Residential Tenancies Authority QLD
www.rta.qld.gov.au

Tenants NSW
www.tenants.org.au

Tenants Union of Victoria
www.tuv.org.au

Tenants Union of Tasmania
www.tutas.org.au

We link to external sites for your convenience. While we are selective about which external sites we link to, we do not endorse external websites. We encourage you to examine the copyright, privacy and disclaimer notices on those websites. We regularly maintain links but please contact us to report any broken links.